Providing consumers with information about the quality of health plans: the Consumer Assessment of Health Plans (CAHPS) demonstration in Washington state.
Joint Commission Journal on Quality Improvement
http://www.ncbi.nlm.nih.gov/pubmed/?term=Providing%20consumers%20with%20information%20about%20the%20quality%20of%20health%20plans%3A%20the%20Consumer%20Assessment%20of%20Health%20Plans%20%28CAHPS%29%20demonstration%20in%20Washington%20state.