Providing consumers with information about the quality of health plans: the Consumer Assessment of Health Plans (CAHPS) demonstration in Washington state.

Guadagnoli E, Epstein AM, Zaslavsky A, et al.
Edward Guadagnoli Arnold Epstein Alan M. Zaslavsky
Joint Commission Journal on Quality Improvement
http://www.ncbi.nlm.nih.gov/pubmed/?term=Providing%20consumers%20with%20information%20about%20the%20quality%20of%20health%20plans%3A%20the%20Consumer%20Assessment%20of%20Health%20Plans%20%28CAHPS%29%20demonstration%20in%20Washington%20state.