There is no abstract for this article. (Fall 1999)
Managed Care Quarterly
1999
Kilo C and Berwick DM
http://www.ncbi.nlm.nih.gov/pubmed/?term=Idealized%20design%20of%20clinical%20office%20practice%3A%20an%20interview%20with%20Donald%20Berwick%20and%20Charles%20Kilo%20of%20the%20Institute%20for%20Healthcare%20Improvement.