The HSJ interview: Don Berwick. A case of us and them. Interview by Paul Dempsey

Despite hailing from the US, a nation famed for slick corporate efficiency, Dr Don Berwick is impressed by the NHS's sense of leadership and the speed at which improvement can be achieved. He even likes the fact that politics is involved. So, considering the head of the Institute for Healthcare Improvement's ideas are so influential in Labour's bid to modernise the service, what does he think of the show so far? (April 10, 2003)